Nighttime Dining Room Host/Hostess Reisterstown, MD

Nighttime Dining Room Host/Hostess

Full Time • Reisterstown, MD

Role Summary

Foster an environment of excellence and create Chick-fil-A Reisterstown Raving Fans by serving our guests with the utmost hospitality when dining in our restaurant.

General Responsibilities

  • Ensure our guests receive the warm hospitality and service they have come to expect from Chick-fil-A
  • Care for our guests' needs while maintaining a clean an well-stocked dining room
  • Read, understand, and comply with all parts of the Team Member Handbook
  • Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC)
  • Appropriately handle all customer issues and play a positive role in customer recovery
  • Show up on time, have a great attitude, and work hard for your entire shift
  • Display good stewardship and a sense of ownership for Chick-fil-A Reisterstown 


  • Smile
  • Create and maintain eye contact
  • Speak enthusiastically
  • Make emotional connections with guests
  • Work quickly and efficiently 
  • Follow restaurant safety and cleanliness guidelines 
  • Available to work a minimum of 20 hours per week
  • Understand the expectation of Chick-fil-A Reisterstown's customer service standards and operational excellence.
  • Expect to be on your feet several hours at a time.


  • Outgoing and fun
  • Great attitude
  • Hard working
  • Dependable
  • Honest
  • Team-player
  • Positive attitude & role model
  • Responsive to team’s needs
  • Takes initiative
  • Works to serve others
  • Motivated to grow and to learn
  • Great verbal communicator
  • Outgoing/friendly/patient

Employment at Chick-fil-A Reisterstown is more than just a job. It's an opportunity to serve others while also learning valuable leadership tools and attributes, which will lead to a successful future in the world of business.


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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.