Team Member Front of the House Operations - Full Time / Part Time Reisterstown, MD

Team Member Front of the House Operations - Full Time / Part Time

Full Time • Reisterstown, MD

Role Summary

Work with the Leadership Team in pursuit of excellence in Front of House (FOH) Operations (to include Drive Thru). Specifically this role is to serve as a leader, mentor, and ambassador for the FOH Team ensuring that Chick-fil-A Reisterstown is successful in the following areas:

  • Front of House Operations to include drive thru operations
  • Leadership and Personal Development of Front of House Team
  • Vision and Service Model compliance throughout all areas of oversight

General Responsibilities:

  • Develop a restaurant culture that encourages the following: A culture of food safety, product knowledge, leadership, stewardship, hospitality, generosity, and excitement. Incorporate this into training, ongoing development, communications, and everyday culture
  • Maintain vision alignment with the Operator and the Leadership Team
  • Ensure stewardship systems are taking place throughout the restaurant
  • Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of Chick-fil-A Reisterstown 
  • Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation, which will produce a high performance team for Chick-fil-A Reisterstown
  • Oversee speed of service, hospitality, and completion of goals within FOH
  • Follow all Chick-fil-A Reisterstown standards and procedures - Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A Reisterstown processes and procedures
  • Work with the Operator and Leadership Team during hiring process, completing resume screening, interviews, and reference checks as necessary
  • Create, maintain, and approve all schedule and shift changes among FOH Team Members - Ensure that leaders are finding appropriate coverage for call-offs and no shows
  • Perform discipline for actions that do not meet Chick-fil-A Reisterstown standards and execute discipline documentation for all team members who fail to meet expectations
  • Drive sales growth mentality and encourage creativity and innovation throughout the business


  • Strategic thinker, Goal-oriented, Tech-savvy
  • Great communicator both in handling difficult situations and a diverse team
  • Mature, dependable and results-oriented
  • Ability to work in a team environment
  • Very detailed oriented & keenly observant
  • Professional marketing or communications experience
  • Maintains a number of business and professional community contacts
  • Self-starter, creative and flexible
  • Good business sense, achiever
  • Strong project/time management skills
  • Proven history of consistently performing at a high level
  • Unquestionable integrity that will represent the Chick-fil-A Brand well
  • Passionate about building relationships with customers and Team Members
  • Servant spirit with strong sense of stewardship

Specific Experience:

  • Required: High School Diploma or equivalent
  • Required: Strong analytical and problem solving skills

Preferred qualifications:

  • Experience as a leader within food service operations
  • Years of Experience: 2
  • This person must be skilled in time management
  • This person must be self-directed and highly organized
  • This person must master all knowledge and skills of every position in the Restaurant

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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.